Returns & Exchanges

At Foxwell Diag, we want you to be fully satisfied with your diagnostic tools. If your purchase doesn't meet your expectations, we offer a 30-day return policy for most hardware products in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation for the return to receive your Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging including all cables, adapters, and manuals to ensure a full refund eligibility.

• 3.
  Ship the Item

  Affix the provided return label or ship the package via a trackable service to our designated inspection center.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and software registration status, we will process your refund to the original payment method within 5-7 business days.