Frequently Asked Questions
Everything you need to know about our automotive diagnostic tools and services.
Are your Foxwell scanners genuine and original?
Yes, we are an authorized retailer. Every device comes with a unique serial number that can be registered on the official Foxwell website for software updates and warranty verification.
How long does shipping take and is it tracked?
Standard shipping typically takes 3-7 business days within the continental US. All orders include a tracking number sent via email as soon as the package leaves our warehouse.
What is your return policy for diagnostic tools?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging. Please note that software that has been registered or activated may be subject to a restocking fee.
Do the scanners come with free software updates?
Most Foxwell models include lifetime free updates or a specific period of free updates (usually 1-3 years) depending on the series. Check the individual product description for specific update terms.
Will these tools work on my specific vehicle make and model?
Our scanners support over 60 vehicle manufacturers globally. We recommend checking the compatibility list on the product page or contacting our support team with your VIN to ensure specific function support.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure mobile payment options like Apple Pay and Google Pay.